Delete your Waffle account

Waffle is published by Waffle Corp.

  1. Enter your email address below.
  2. Open the email we send you. It holds a code that works for 60 minutes, once.
  3. On the page its link opens, enter the code, type delete my account and press the button.

Ask for a code

What is deleted

  • Everything Waffle stores for your account in the cloud: your synced notes and files, their history, your devices’ sign-ins, shared folders you own that nobody else uses, and the account itself.
  • The keys Waffle holds for your account are destroyed before anything else, so what remains on our servers can’t be opened by a new device.

What is kept, and for how long

  • 30 days: our nightly backup still holds your account’s rows until it expires.
  • Indefinitely: a random 32-byte number that identified your account, and when it was deleted, so no new account can ever take its place. It contains nothing about you.
  • For the life of the folder: in shared folders other people own, the record that you were a member — your invitations, your access (now ended) and what you added there are theirs to keep.
  • For the life of those folders: the public keys other members use to check what you shared with them. They open nothing.
  • Until its current owner erases it: a folder you started and handed to someone else still names you as the one who started it. A folder you owned alone is deleted, leaving only a 32-byte fingerprint so it can’t be recreated.
  • Indefinitely: a shared folder whose hand-over was left unfinished, which nobody can now erase. The receipt names any such folder.

Our hosting provider also keeps records of its own — its sign-in audit log and its own backups — which Waffle cannot see into or measure. The receipt lists them.

What stays with you

  • Your files on your own computers and phones. Waffle never deletes them — they are ordinary files in an ordinary folder, and you can keep or delete them yourself.
  • One exception: a file you removed from a device with “Free up space” is kept only on our servers until a device downloads it again, so deleting your account deletes it. Open such files on a device first if you want to keep them.
  • A device where you are still signed in keeps its own copy of your keys until you remove Waffle’s data there, and a recovery code you wrote down is still on paper.